Volaris Cancellation Policy

Understanding the Cancellation Policy of Volaris Airlines: A Comprehensive Guide

Mexican low-cost airline Volaris has a large route network and reasonable costs, however, travellers may have to cancel flights for unanticipated reasons. This article examines Volaris’ cancellation policy and offers crucial details so that visitors may comprehend the procedure and any related costs before cancelling their tickets. It also emphasizes how crucial it is to be aware of airline regulations.

Cancellation fees and refunds

Volaris provides a flexible cancellation policy, allowing passengers to cancel tickets and receive refunds under specific conditions. For ‘Classic’ and ‘Plus’ fares, full refunds are available within 24 hours of purchase without cancellation fees. Beyond that window, cancellation fees apply, and refund amounts vary based on fare type and cancellation timing. After the initial 24 hours, the refund and fees are determined by the fare class and proximity to the departure date, with earlier cancellations typically incurring lower fees and higher refund amounts. Understanding these nuances is crucial for maximizing potential refunds when canceling Volaris flights.

For ‘Basic’ fares, passengers have a 24-hour window after purchase to make changes or receive a refund. Beyond that, refunds are unavailable, but they can still cancel and receive a credit for future travel, minus the applicable cancellation fee. Conversely, if Volaris cancels a flight, passengers are entitled to a full refund of the ticket price, including any additional fees or services paid. For detailed information or assistance regarding cancellations and refunds, passengers can contact Volaris Airlines customer support at +1 855 (8652747)  or +1-860-845-0471. Understanding these nuanced policies is crucial for navigating the cancellation process and maximizing potential refunds or credits based on the fare type and circumstances.

How to cancel a Volaris flight?

Passengers can cancel their Volaris flights through a straightforward process, either online, by phone, or in person.

  • To cancel online, visit the Volaris website, access the ‘Manage your booking’ section using your reservation code and last name,
  • Select the flight to cancel, and confirm after reviewing cancellation fees.
  • Alternatively, call Volaris customer service at +1 855 (8652747) or visit a nearby Volaris ticket office for assistance.
  • Upon cancellation, passengers will receive a confirmation email detailing any applicable refunds or credits based on their fare type and cancellation timing.

It’s essential to review the cancellation policy and fees beforehand to understand the implications and maximize potential refunds or future travel credits when canceling flights with Volaris.

Important things to know

  1. Depending on the kind of fare and the time of cancellation, different refund amounts and cancellation costs apply. To comprehend the consequences of cancellation, it is imperative that you study the fare regulations and conditions prior to buying a ticket.
  2. All other tariff classes, with the exception of “Basic” fares, have a 24-hour window during which tickets may be cancelled without penalty. ‘Basic’ fare holders are limited to making modifications during the first 24 hours following purchase.
  3. If a traveller has a round-way ticket, the return flight may also be automatically cancelled if one leg of the trip is cancelled. For support and advice in such circumstances, getting in touch with Volaris customer care.
  4. Travellers who have opted for Volaris’ “Vuela Más” insurance are eligible to cancel their tickets and obtain a complete reimbursement.
  5. If Volaris cancels a flight, travelers can get full refund of their ticket or rebook on the next available trip.

Subject to availability, passengers who have paid the ‘Plus’ rate are able to modify their tickets without additional costs.

Frequently Asked Questions – Volaris Cancellation Policy

What is the Volaris Airlines cancellation policy?

Volaris Airlines permits cancellations up to 24 hours before departure for a full refund. After that, a cancellation fee applies, ensuring flexibility yet accounting for last-minute changes.

Can I cancel my Volaris flight online?

You can easily cancel your Volaris flight online by logging into your account on their website or mobile app, accessing your itinerary, and choosing the cancellation option.

Will I receive a refund if Volaris cancels my flight?

If Volaris cancels your flight, you will receive a full refund for the cost of your ticket, including any additional fees at the time of booking.

How long does it take to receive a refund for a cancelled Volaris flight?

It may take up to 20 business days to receive a refund for a cancelled Volaris flight. This time frame may vary depending on the payment method and bank processing times.

What happens if I miss my Volaris flight?

If you miss your Volaris flight, you may be able to rebook for a later flight, depending on availability and the fare type. However, if you do not show up for your flight without cancelling beforehand, you will not be eligible for a refund.

Can I cancel my Volaris flight and get a refund if I have travel insurance?

If you have purchased travel insurance, it may cover the cost of cancelling your Volaris flight. Make sure to check the terms and conditions of your travel insurance policy to see if flight cancellations are covered.


Volaris offers a flexible cancellation policy, allowing passengers to modify travel plans with ease. However, it’s crucial to review fare rules and conditions before booking to avoid confusion or unexpected fees. For any doubts or queries, passengers can reach out to Volaris customer service. To avoid cancellation fees and maximize refunds or future travel credits, passengers must cancel tickets within the specified time frame. Understanding and adhering to the cancellation process ensures a smooth experience when changing Volaris flight reservations.

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