Qantas Airlines Manage Booking

Managing Your Flight Booking with Qantas: A Complete Guide

Whether you’re preparing for a family vacation, attending a business conference, or reuniting with loved ones, managing your flight booking plays a crucial role in ensuring a smooth and enjoyable trip. Qantas Airways recognizes the importance of giving its passengers complete control over their travel plans. That’s why Qantas offers a handy “manage booking” feature, enabling flyers to modify their reservations, add extras, and stay up-to-date with the latest travel information.However, this article will take you through the process of managing your Qantas booking and answer frequently asked questions to help you get the most out of your experience.

What is the Qantas Manage Booking Feature?

The Qantas Manage Booking feature is an online portal that allows Qantas passengers to access, modify, and cancel their flight reservations. With this powerful tool, you can perform a wide range of tasks such as selecting seats, updating personal information, requesting special meals, and purchasing additional services like excess baggage, extra legroom, or inflight entertainment. The manage booking feature is accessible through the Qantas website or also mobile app, providing ultimate convenience and flexibility.

How to Manage Your Qantas Booking?

Option 1: Manage My Booking on the Qantas Website

  1. Log in to Your Account: Firstly visit the Qantas website ([]( and sign in to your account using your frequent flyer membership credentials or last name and booking reference.
  2. Select Your Booking: Once logged in, click on the “My Trips” tab at the top of the page. Then, scroll down to the “Flights” section and select the booking you wish to manage.
  3. Make Changes: Lastly modify your flight details, add extras, or update your personal information as needed. Remember to save any changes before moving on to the next step.

Option 2: Manage My Booking on the Qantas Mobile App

  1. Download the App: If you haven’t already, download the Qantas app from the Google Play Store or Apple App Store.
  2. Sign in to Your Account: Launch the app and sign in to your account using your frequent flyer membership credentials or last name and booking reference.
  3. Navigate to Your Booking: Tap on the “Bookings” icon at the bottom of the screen, then select the flight you wish to manage.
  4. Apply Changes: Edit your booking as desired, remembering to save any modifications before closing the app.

Rebooking Flights by Calling Qantas

For changes not possible online, you will need to call Qantas directly. Examples include:

  • Rebooking expired tickets
  • Exchanging tickets bought through consolidators
  • Cancelling multiple passengers on one booking
  • Making complex routing changes

To call Qantas:

  • Locate their reservations contact number (+1-800-227-4500 or +1-860-845-0471) on
  • Have your booking reference, ticket number, and passenger details
  • Explain your desired changes to the phone agent
  • Discuss options and fees to rebook flights

Understanding Qantas Cancellation Policies

Before making any changes, be sure you understand Qantas’ policies for cancellations and potential refunds:

  • Cancellation fees and fare differences will apply to most modified bookings
  • Refund eligibility is based on the original fare rules and class
  • Tickets are generally refundable before the first flight departs
  • Refunds may be issued as Qantas travel credit instead of cash
  • Non-refundable tickets can still be canceled but have restrictions
  • Refunds typically take 6-8 weeks from cancellation to be processed

Review Qantas’ full conditions and exceptions for cancellations to know what to expect if you need to cancel an upcoming trip.

Frequently Asked Questions

Can I manage someone else’s booking with my login?

Yes, as long as you have permission from the original ticket holder, you can manage their booking using your Qantas Frequent Flyer account.

Why isn’t the manage booking feature showing my booking?

There might be several reasons for this issue, including incorrect login credentials, expired cookies, or server downtime. However if persistent issues arise, contact Qantas Customer Support for assistance.

How late can I make changes to my booking?

Changes can be made anytime before the scheduled departure, subject to applicable fare rules and penalties.

Is there a fee for changing my flight?

Fees vary depending on the fare type purchased and the nature of the modification. Refer to the fare rules displayed during the booking process for specific details.

Can I cancel my booking through the manage booking feature?

Yes, cancellations can be processed online, assuming the booking is eligible for cancellation and hasn’t exceeded the allowed cancellation window.


In summary, the Qantas Manage Booking feature is an indispensable tool for busy travelers seeking maximum control over their trips. Overall with a wide range of capabilities, from seat selection and special meal requests to flight changes and tax invoice retrieval, managing your booking has never been simpler. In short by staying informed and utilizing the Qantas Manage Booking feature effectively, you’ll be well equipped for a flawless and enjoyable journey.

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