Avianca Cancellation Policy

Avianca Cancellation Policy: A Comprehensive Guide

Avianca Airlines understands that travel plans can change unexpectedly and, thus, offers a clear and flexible cancellation policy for its passengers. This guide will help you navigate the key aspects of Avianca’s cancellation policy, ensuring a smooth experience when your plans don’t go as expected.

24-Hour Cancellation Policy

Avianca Airlines recognizes the importance of flexibility in travel planning and offers a 24-hour cancellation policy to accommodate its passengers. This policy allows customers to cancel their flight for free within 24 hours of booking, providing peace of mind and eliminating the stress of potential charges during this initial period.

Avianca Airlines’s 24-hour cancellation policy applies to all ticket types, ensuring a consistent experience for every traveler. The refund amount, when applicable, depends on the specific fare type and the time of cancellation.

Reasons for Cancellation

Various reasons may lead to flight cancellations, including:

  • Baggage Issues: Carrying excess baggage or items may result in additional fees, prompting travelers to cancel their flights to avoid these charges. Reviewing Avianca’s baggage allowance guidelines can help prevent such situations.
  • Medical Reasons: Unforeseen medical emergencies may force passengers to cancel their travel plans.
  • Unplanned Changes: Unexpected modifications to travel plans may require flight cancellations.

Refund Policy

Avianca’s refund policy outlines the guidelines for refundable and non-refundable tickets when cancellations occur. Passengers with refundable tickets are eligible for a full refund, provided they follow the fare rules and cancellation policy. For non-refundable tickets, a refund may not apply; however, in specific circumstances, travelers may receive a partial refund or a travel credit for future use.

The refund amount depends on the ticket type and the time of cancellation. Always check the specific terms and conditions of your ticket and adhere to the cancellation guidelines to ensure a smooth refund process by contacting Avianca Airline at +1 (866) 919-0081 or +1-860-845-0471. By understanding Avianca’s refund policy, passengers can make informed decisions and manage their travel plans with confidence.

How to Cancel Your Avianca Flight?

Canceling your Avianca flight is a straightforward process that can be done through the following methods:

Online Cancellation

  • Visit the Avianca Airlines official website.
  • Navigate to the “Manage Your Booking” section.
  • Enter your reservation code and last name to access your booking details.
  • Look for the “Cancel Flight” option and follow the prompts to complete the cancellation process.
  • You will receive an email confirmation once your flight has been successfully canceled.

Contacting Avianca’s Representatives

  • If you prefer to cancel your flight through phone number, call Avianca’s support hotline at +1 (866) 919-0081 or +1-860-845-04716.
  • Provide your booking details and explain your reason for cancellation.
  • Avianca’s representative will guide you through the cancellation process and inform you of any applicable fees or refunds.

In-Person Cancellation

  • Visit a local Avianca sales office to cancel your flight in person.
  • Provide your booking details and explain your reason for cancellation.
  • The representative will assist you in completing the cancellation process and provide information on any fees or refunds.

Understanding Avianca’s cancellation policy ensures that you can make informed decisions when travel plans change. Familiarize yourself with the policy and follow the guidelines to cancel your flight and secure refunds or travel credits as applicable.


Can I cancel my Avianca flight ticket?

Yes, Avianca allows you to cancel tickets subject to their fare rules and cancellation fees. The ability to receive a refund depends on the type of ticket you purchased.

What tickets on Avianca are refundable if canceled?

Refundable fares, like many business class and premium tickets, are eligible for a refund if canceled, minus any applicable cancellation fees. Basic economy fares are usually non-refundable.

How much is the cancellation fee on Avianca?

A: Cancellation fees vary based on factors like fare class, route, and timing, but generally range:

  • Economy: Around $100 – $300 per ticket
  • Business/First: $200 – $500 per ticket
  • Higher fees apply closer to departure

When must I cancel to get a refund on Avianca?

For refundable tickets, you can cancel up to around 1 hour before domestic departures or 2 to 3 hours before international to still receive a refund minus the cancellation fee. Non-refundable tickets have much earlier deadlines.

What if I have a non-refundable Avianca ticket?

For non-refundable Avianca fares, there are typically no refunds permitted if you cancel. However, you may be able to apply any remaining value to future travel as a credit minus cancellation fees.

How do I cancel my Avianca reservation?

You can cancel online at, on the mobile app, by calling their reservations line at +1 (866) 919-0081 or +1-860-845-0471, or at an airport ticket counter. Have your record locator/ticket number ready.

Are there any ways to avoid cancellation fees on Avianca?

The only way to avoid fees is to cancel within 24 hours of booking, which allows a free cancellation per U.S. regulations on most tickets. Certain circumstances like illness or death may qualify for fee waivers.

What if Avianca cancels my flight?

If Avianca cancels your flight, you are entitled to a full refund to the original form of payment with no cancellation fees. They should also rebook you on the next available flight if desired.

Can I get a refund for my Avianca miles if canceling an award ticket?

Yes, if you booked an award ticket using LifeMiles, those redeemed miles will be re-deposited back into your account if you cancel the reservation. Any taxes/fees paid would be refunded separately.

Are Avianca cancellation fees refunded if they change my flight significantly?

Yes, if Avianca makes a major schedule change to your itinerary after booking, you are entitled to receive a refund of any cancellation fees if you choose not to accept the change.

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