Air France Refund Policy

How to Check the Status of Your Air France Refund?

Air France provides refunds to passengers for eligible canceled, rescheduled, or delayed flights. However, the refund process can take time and passengers often need to check the status. Tracking the progress of your Air France refund ensures you follow up if it gets stuck or delayed beyond the standard timeline. This article outlines different ways to check your Air France refund status including online, by phone, via travel agent, and more. We provide step-by-step instructions on using Air France’s refund tools and customer support channels to get the current status and expected processing time for your refund.

Checking Air France Refund Status Online

The fastest way to check your Air France refund status is online through their automated self-service channels:

  • Air France Website – Login to your booking using email/reference and last name. Go to ‘Your Trips’ and select the eligible refund booking. The refund status will show as ‘Refund Initiated’, ‘Refund Being Processed’ or ‘Refund Confirmed’.
  • Air France App – Use your account credentials to access bookings. Find the relevant refund booking and check its status under the ‘Refund’ tab.
  • Manage My Booking – Air France’s refund tracking tool requires your ticket number/PNR and last name. Enter these details and it will show the latest refund status.
  • Automated Chat – Initiate the chatbot on Air France’s website and provide your booking reference. The virtual assistant will retrieve and inform the refund status.

Checking Refund Status via Air France Phone Support

To check refund status via Air France’s call center:

  • Call their global customer service numbers(18004192033 or +1-860-845-0471) for your region.
  • Specify that if you want to check the status of an existing refund claim.
  • Provide booking reference number and ticket number.
  • Share the flight details like origin, destination, and also date of travel for which the refund was filed.
  • The agent will ask for additional verification details like your full name, email address used for booking, etc.
  • They will fetch the booking in their system and provide the latest status of your refund.
  • Note the expected processing time informed by the agent.
  • If a refund is delayed or stuck, ask them to escalate or raise an investigation.
  • And also Take down the reference number for any new complaint or follow-up logged.

Key Things to Note About Refund Status

When checking your Air France refund status, keep the following aspects in mind:

  • Processing time is a minimum of 2 weeks in most cases from the initiation date. Could extend up to 90 days for complex cases.
  • Refund status remains ‘Initiated’ until Air France verifies eligibility with airline partners if other airlines are involved.
  • Status stays ‘In Process’ for the longest duration as processing involves multiple steps.
  • Refund mode such as original form of payment, voucher, or credit shell defines the sub-stages in each key status.
  • For multi-leg itineraries, refunds for each leg are tracked separately through respective PNRs.
  • Cancellation during partial trips requires fare re-computation before completing refund.
  • Change in refund method resets processing and timeline.
  • Rejected or failed refunds also require submitting a new request.
  • However refund timeline depends on factors like ticket rules, residency, transaction method, etc.

FAQs – Air France Refund Policy

Q: How can I check the status of my Air France refund?

A: To track your Air France refund status, visit the Air France website and navigate to the ‘Manage My Booking’ section. Input your booking reference and last name to access your reservation details. From there, find the option to view the refund status. Alternatively, contact Air France customer support for assistance.

Q: How do I request a refund from Air France?

A: To initiate a refund, go to the Air France website and navigate to the ‘Contact Us’ page. Select ‘Refund Request,’ input your booking reference and last name, followed by the reason for your refund request. After completing the form, submit it, and wait for further instructions from Air France.

Q: Can I convert my Air France refund into a voucher instead?

A: Yes, Air France allows converting your refund into a voucher upon request. Firstly Log in to your Air France account, navigate to the ‘My Account’ section, and look for the option to request a voucher. Additionally Note that vouchers are subject to terms and conditions, such as expiration dates and usage restrictions.

Q: How long does it take to get a refund from Air France?

A: Following the submission of your refund request, expect to wait approximately 7-10 working days for credit card transactions and 15-20 working days for direct debits or bank transfers. However these timelines vary according to different payment methods and potential complications arising throughout the refund procedure. In addition Be patient and also monitor your account regularly to detect incoming funds.


Overall tracking your refund status is vital to receiving your eligible refunds timely. Opt to receive status notifications, check online using their self-service channels, or reach out to their phone support or your travel agent for the latest updates. However, ensure you have your booking reference number and ticket number handy when you check the status through any channel. If your refund gets substantially delayed or stuck, request Air France support to escalate the case or log a new complaint for priority resolution. However Maintain communication with Air France until you get confirmation of success. In short being informed of expected timelines, involved steps, and pending requirements will help you stay on top of your refund status.

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